Frequently Asked Questions
Have a different question? Email the relevant team below or use our contact form.
No. Sending us your commercial details and getting a quote costs nothing and carries no obligation. The one exception is Product Sourcing, which is a paid B2B service — but any sourcing fee is always agreed with you before any work begins.
It depends on the service, but generally we ask for your company name, the goods or product involved, collection/delivery points or storage needs, volume or weight, how often the movement happens, and any relevant dates. Each service page lists exactly what to include.
Yes — our reach is global. Whether the movement is UK-only or crosses borders, we're interested in hearing from registered businesses worldwide.
We aim to respond to every enquiry within one to two working days. Your enquiry goes directly to the team responsible for that service, so there's no call centre or lengthy handover in between.
Yes. Many businesses combine services — for example, warehousing and transport, or import & distribution alongside product sourcing. Email each relevant team, or use our contact form and mention every part of the job in your message.
This varies by service and by what's commercially workable. Rather than set a blanket minimum, send us the volume you're working with and the relevant team will tell you honestly whether it's a good fit.
No — Freight Forwarding is about moving goods from one place to another for businesses already trading them. Excess stock, products needing new buyers, or suppliers looking for new markets are better suited to Product Sourcing or Import & Distribution.